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Get unstuck

Guides for SHELF, plus the fastest way to reach someone if the answer isn't here.

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Guides

SHELF, start to finish

Each of these is a chapter in the full SHELF guide.

Setup
Redeeming your licence key
Where to enter it, and what to do if it comes back rejected.
Setup
Importing your products
The spreadsheet columns SHELF recognises, and how to fix a failed import.
Setup
Setting your low stock levels
Per product or all at once, and how the reorder list uses them.
Team
Setting up a staff login
Give someone an email and a PIN so they can count on their own phone.
Team
Permissions explained
What each switch lets someone do, and when to suspend rather than remove.
Team
Someone can't sign in
The three usual causes, in the order worth checking them.
Counting
Running your first count
Blind counting, handing the phone over, and applying the result.
Counting
Scanning barcodes
Camera permissions, switching cameras, and what to do if nothing matches.
Counting
Logging damaged stock
Attaching photo evidence, and requiring it across the whole account.
Reports
Reading the shrinkage report
Why sales never appear in it, and what does count as loss.
Reports
Exporting to Excel
Every report downloads as a spreadsheet that opens cleanly, accents and all.
Account
Billing and cancelling
How subscriptions work, and exactly what happens to your data if you stop.

Quick answers

Asked most often

Check spam first — it arrives from BRYVO within a minute of paying. If it's genuinely not there, contact us with the email you paid with and we'll reissue it straight away.

Each key sets up one account. If you've already redeemed it, sign in instead of redeeming again. If you haven't, get in touch and we'll look at what happened.

Open Team, tap them, set a new 6-digit PIN and hand it over. PINs can't be read back once set — only replaced — so nobody can look up someone else's.

Check the browser has camera permission for the site. On iPhone that's Settings, Safari, Camera. If it opens but won't switch sides, use the flip button — it asks for the front or rear camera directly.

Almost always a duplicate SKU already in your catalogue. The error names the problem — remove the duplicate rows and import again.

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